TERMS AND CONDITIONS OF SALE

ORDER or RESERVATION or RENTAL: Purchase of Services.

SERVICES: seasonal rental of accommodation or bare pitches “tourism”.

ACCOMMODATION: Tents, caravans, mobile leisure homes and light leisure dwellings, studio flats and gîtes.

GROUP: Any booking of more than 4 pitches (bare or rental) by the same individual or by different individuals who know each other and are travelling together for the same reasons on the same dates of stay at a campsite operating under the “Romanée” brand is considered a group.

MAXIMUM SLEEPING CAPACITY : The maximum sleeping capacity corresponds to the number of people authorized to stay in an accommodation or on a campsite pitch. For accommodation, the maximum number is indicated at the time of booking on the Internet, or in a descriptive folder when booking at the campsite reception desk. For bare pitches, the maximum number of people authorized to stay is always 6.

ARTICLE 1 – SCOPE OF APPLICATION

The present General Terms and Conditions of Sale apply, without restriction or reservation, to any

rental of accommodation or bare pitches on the grounds of campsites operated under the “ROMANEE” brand name, to non-professional customers (“Customers” or “the Customer”), on its website www.grouperomanee.com or by telephone, post or electronic mail (e-mail), or at a location where the Service Provider markets the Services. They do not apply to pitches’ rentals intended to accommodate leisure mobile homes (mobile homes) which are the subject of a “leisure” contract.

The main characteristics of the Services are presented on the www.grouperomanee.com website or in written form -paper or electronic- in the event of reservation by means other than a remote order.

The Customer is required to acknowledge it before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.

These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, in particular those applicable to other sales channels for the Services.

These General Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is the one in force on the Website or communicated by the Service Provider on the date the Customer places the Order.

Unless proven otherwise, the data recorded in the IT system of the Service Provider constitutes proof of all the transactions concluded with the Customer.

 

Under the conditions defined by the Data Protection Act and the European data protection regulations, the Customer has, at any time, a right of access, rectification, and opposition if the processing is not essential for the execution of the order and the stay as well as their consequences, to all of his personal data by writing, by mail and justifying his identity, to:

ROMANEE

91 Cours Lafayette – 69006 LYON

The customer declares that he/she has read these General Terms and Conditions of Sale and accepted them either by ticking the appropriate box before completing the online order procedure, or by accepting the general terms and conditions of use of the www.grouperomanee.com website, or, in the case of off-line reservations, by any other appropriate means.

ARTICLE 2 – RESERVATIONS

The Customer selects the services he wishes to order on the website or on any document sent by the Service Provider, according to the following procedure:

– Availability ;

– Selection of the stay ;

– Choice of options ;

– Validation of the order.

It is the Customer’s responsibility to verify the accuracy of the Order and to immediately report any errors to the Service Provider. The Order shall not be considered final until the Provider has sent the Customer confirmation of acceptance of the Order by e-mail or post, or by signing the contract in the event of a reservation made directly at the premises where the Provider markets the Services.

Any Order placed on the www.grouperomanee.com website constitutes the formation of a distance contract between the Customer and the Service Provider.

All Orders are nominative and cannot, under any circumstances, be transferred.

Acceptance of these General Terms and Conditions and conclusion of the Rental Contract presuppose that the Customer has the legal capacity necessary to enter into a contractual commitment, or, in the event of incapacity, that he has the authorization of a guardian or curator.

The pitches and accommodation offered on the Romanée website and on campsites operating under the “Romanée” brand are intended exclusively for individual customers.

For all GROUP booking requests, you must contact the campsite where you wish to book by telephone, e-mail or via our “contact” section. The campsite contacted, which operates under the “Romanée” brand, reserves the right to examine the reservation request before accepting or refusing it.

Please note that all participants in the program, regardless of age, count as one person. Thus, a baby (or child) is equal to one participant, just like an adult.

When renting a bare pitch, the customer must indicate the size of his vehicle (caravan, camper van, trailer) prior to booking. Any error in the dimensions may result in the customer being unable to stay on the pitch, at his own expense.

ARTICLE 3 – PRICES

The Services offered by the Service Provider are provided at the rates in force on the website www.grouperomanee.com, or on any information medium of the Service Provider, when the order is placed by the Customer. The prices are expressed in Euros, exclusive of tax and VAT.

Prices take into account any discounts offered by the Service Provider on the www.grouperomanee.com website or in any other information or communication medium.

 

These prices are firm and non-revisable during their period of validity, as indicated on the www.grouperomanee.com website, in the e-mail or in the written proposal sent to the Customer. Beyond this period of validity, the offer is null and void and the Service Provider is no longer bound by the prices.

They do not include processing and administration costs, which are invoiced in addition, under the conditions indicated on the www.grouperomanee.com website or in the information (mail, e-mail, etc.) communicated to the Customer beforehand, and calculated before the Order is placed.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is drawn up by the Seller and given to the Customer at the latest at the time of payment of the balance of the price.

3.1. TOURIST TAX

The tourist tax, collected on behalf of the municipality / community of municipalities, is not included in the rates. Its amount is determined per person and per day and is variable depending on the destinations. It must be paid when paying for the Service and is shown separately on the invoice.

ARTICLE 4 – TERMS OF PAYMENT

4.1. DEPOSIT

Amounts paid in advance are down payments. They constitute a charge on the total price owed by the Customer.

A deposit corresponding to 25% of the total price of the Services supplied ordered is required when the Customer places an order. It must be paid on receipt of the

and attached to the copy to be returned. It will be deducted from the total amount of the order. It will not be reimbursed by the Provider in the event of cancellation of the stay.

The balance of the stay must be paid in full 30 days before the date of arrival (under penalty of cancellation of this rental).

4.2. PAYMENTS

Payments made by the Customer shall not be considered final until actual receipt of the sums due by the Service Provider.

In the event of late payment and payment of sums due by the Customer after the deadline set out above, or after the payment date shown on the invoice sent to the Customer, late payment penalties calculated at the weekly rate of 10% of the price of the provision of Services, inclusive of tax,

will be automatically acquired by the Service Provider, without any formalities or prior notice.

Late payment will result in the immediate payment of all sums due by the Customer, without prejudice to any other action that the Service Provider may take against the Customer in this respect.

Payment in 4x by credit card with our partner Floa.

Our financial partner Floa, offers payment solutions for your purchases of goods and/or services, in 4 instalments by credit card. These payment solutions are reserved for individuals (natural persons of legal age) residing in France, holding a Visa or MasterCard bank card with a validity date corresponding to the duration of the refund. Floa, RCS Bordeaux 434 130 423, whose head office is located Immeuble G7 – 71 Rue Lucien Faure in Bordeaux (33300), is subject to the supervision of the Autorité de Contrôle Prudentiel et de Résolution (ACPR) 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09 and is registered with the ORIAS under number 07 028 160(www.orias.fr).

 

Floa reserves the right to accept or refuse your financing request; you have the statutory 14-day cooling-off period. For more information, click here.

We would like to draw your attention to the fact that if you ask to pay for your order of goods and/or services using these payment solutions, your personal data will be transmitted to Floa for the purposes of studying your financing request, managing your credit contract and, where applicable, collection. For further information, click here.

4.3. NON-COMPLIANCE WITH PAYMENT TERMS

In addition, the Service Provider reserves the right, in the event of non-compliance with the above payment conditions, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations after formal notice has remained without effect.

ARTICLE 5 – PROVISION OF SERVICES

5.1. PROVISION AND USE OF SERVICES

Accommodation and pitch may be occupied from 4pm on the day of the event.

and must be vacated by 10 a.m. on the day of departure.

The balance of the stay must be paid in full:

• 30 days before the date of arrival (under penalty of cancellation of this rental) ;

Bare pitches may be occupied from 2 p.m. on the day of arrival.

be vacated by 12 noon on the day of departure. The balance of the stay must be paid in full:

• On arrival concerning the bare pitches (intended for motorhomes, caravans or tents).

Accommodation and pitches are provided for a determined number of occupants for hire and may in no case be occupied by a greater number of people. In addition, it is strictly forbidden to add other accommodation, whatever its nature, on said sites already provided with accommodation installed by the Service Provider.

Accommodation and pitches will be left in the same state of cleanliness as they were on arrival. Otherwise, the tenant will have to pay a lump sum for cleaning as specified on the Service Provider’s website. Any degradation of the accommodation or its accessories will give rise to immediate repairs at the expense of the tenant. The inventory at the end of the rental period must be exactly the same as at the beginning.

The Service Provider may require you to wear a wristband, issued by the campsite at the start of your stay, to gain access to the swimming pool and, more generally, to all campsite facilities. In the absence of

to respect this obligation, the Customer may be legitimately denied access. A

bracelet per occupant declared at the time of booking. Lending a wristband to a third party is strictly prohibited.

forbidden. Any lost wristband will be invoiced to the Customer for the sum of €10 including VAT, either at the end of the stay, or when a new wristband is issued. The wristband may be of the “event” type, i.e. impossible to remove during the stay unless it is cut off, which the Customer accepts.

It is forbidden to connect an electric vehicle to the mobile home’s electricity supply. If the campsite has recharging points specially designed for electric vehicles, the customer may connect to them subject to payment of the current tariff. If the campsite does not have charging stations specially designed for electric vehicles, the customer must recharge his vehicle outside the campsite.

5.2. SECURITY DEPOSIT

For accommodation rentals, a deposit of 200 € is required from the Client on the day the keys are handed over and is returned to him on the day the rental ends, subject to deduction of any repair costs.

This deposit does not constitute a limit of liability.

 

ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CUSTOMER

No discount will be granted for late arrival, early departure or cancellation.

modification of the number of people (for all or part of the planned stay).

6.1. MODIFICATION

In case of modification of dates or number of persons, the Provider will try to accept as much as possible the requests of modification of date within the limit of the availabilities, and this without prejudice of the possible additional expenses; it is in all cases a simple obligation of means, the Provider not being able to guarantee the availability of a site or an accommodation, or another date; a supplement of price can be asked in these cases.

Any request to reduce the duration of the stay will be considered by the Service Provider as a request to reduce the duration of the stay.

partial cancellation, the consequences of which are governed by article 6.3.

6.2. INTERRUPTION

An early departure cannot give rise to any reimbursement from the Provider.

6.3. CANCELLATION

If cancellation insurance has been validly taken out and validly exercised, the terms of cancellation and reimbursement must be carried out in accordance with the general conditions of the insurer.

Please note that cancellation insurance can only be taken out at the time of the initial booking.

booking and that the customer undertakes to take note of the proposed insurance conditions

at the time of initial booking.

Unless special conditions apply at the time of booking, if no cancellation insurance has been validly taken out or validly exercised, compensation for breach of contract will be calculated as follows:

– Cancellation up to the 31st day before the scheduled arrival date: 25% of the total amount of the stay will be retained by the Provider (corresponding to the amount of the deposit);

– Cancellation from the 30th day to the 16th day before the scheduled arrival date: 50% of the total cost of the stay will be retained by the Provider;

– Cancellation between the 15th day and the scheduled arrival date: 100% of the total cost of the stay will be retained by the Provider.

 

To be valid, all cancellations must be notified in writing to the person in charge of the accommodation.

6.4. CANCELLATION IN CASE OF PANDEMIC

6.4.1. As an exception to article 6.3 CANCELLATION, in the event of total or partial closure of

the establishment during the dates of the booked stay (to which is assimilated to a measure

in the event of a total or partial ban on public access, insofar as the Customer is directly affected by the application of this measure) decided by the public authorities, and which is not attributable to the Service Provider, the sums paid in advance by the Customer for the reservation of the

In the event that a stay is not possible, a refund will be made in accordance with the legal or regulatory provisions governing the said closure or its consequences.

However, the Service Provider cannot be held liable for additional compensation beyond this reimbursement of the sums already paid for the reservation of the stay.

6.4.2. Any cancellation of the stay duly justified by the fact that the Customer is affected by COVID 19 (infection) or another infection considered to be part of a pandemic, or is identified as a contact case, and that this situation would jeopardize his participation in the stay on the scheduled dates, will be made without compensation or refund from the Provider. It is the customer’s responsibility to take out cancellation insurance in accordance with article 6.3 CANCELLATION.

6.4.3. In the event that the Customer is forced to cancel the entire holiday due to government measures preventing participants from travelling (general or local confinement, travel bans, border closures), even though the campsite is in a position to fulfil its obligation and welcome Customers, the

Prestataire will not be liable for any specific reimbursement. Please refer to article 6.3 CANCELLATION.

6.4.4 – In the event of the Customer taking out specific insurance covering the risks listed in article 6.4.2 or article 6.4.3, the Customer must contact

the insurer.

 

ARTICLE 7 – CLIENT’S OBLIGATIONS

7.1. PUBLIC LIABILITY INSURANCE

The Customer lodged on a site or in an accommodation must be insured for civil liability. An insurance certificate may be requested from the Customer before the start of the service.

At least one adult (over 18 years of age) per booking must be declared on the contract.

present throughout the stay. Minors are not allowed to stay alone on a pitch. Minors must have parental permission to stay at the campsite.

7.2. ANIMALS

Pets are accepted in the limit of one per accommodation, under the responsibility of their owners, with the exception of new pets (NAC) and dangerous animals, in particular category 1 and 2 dogs (L.211-11 and L.211-12 of the rural code). They must always be kept on a leash within the campsite grounds, and must never be left alone in the accommodation, even temporarily. Pet droppings must be collected by their owners and placed in a garbage can. Pets must be vaccinated and their owners must have an up-to-date vaccination certificate.

They are accepted through the packages available from the Service Provider and payable locally.

7.3. INTERNAL REGULATIONS

Rules of procedure are posted at the entrance of the establishment and at the reception. The customer is obliged to

and respect it. It is available on request.

Failure to comply with the internal regulations may result in termination of the accommodation contract and

the immediate eviction of guests and/or all occupants of the accommodation without them having to leave.

may claim reimbursement of sums paid.

ARTICLE 8 – SERVICE PROVIDER’S OBLIGATIONS – GUARANTEE

The Service Provider guarantees the Customer, in accordance with legal provisions and without additional payment, against any lack of conformity or latent defect resulting from a design or manufacturing defect in the Services ordered.

In order to assert its rights, the Customer must inform the Service Provider, in writing with acknowledgement of receipt, of the existence of the defects or lack of conformity within a maximum period of 24 hours from the provision of the Services.

The Service Provider shall refund or rectify or cause to be rectified (to the extent possible) the services found to be defective as soon as possible and no later than 2 days after the Service Provider has discovered the defect or fault. Reimbursement will be made by credit to the Customer’s bank account or by check sent to the Customer.

The Provider’s guarantee is limited to the reimbursement of the Services actually paid for by the Customer. The Service Provider shall not be held responsible or liable for any delay or failure to

non-performance due to the occurrence of a case of force majeure as recognized by French case law.

The Services provided through the Provider’s website www.grouperomanee.com comply with the regulations in force in France.

 

ARTICLE 9 – EXCLUSION OF LIABILITY OF THE SERVICE PROVIDER

a- Pine cones and branches

The Service Provider shall not be held liable for any material damage caused by falling branches or pine cones, particularly to vehicles belonging to Customers. Sites where vehicles can be parked close to accommodation are particularly prone to this type of risk, despite regular professional tree pruning. The customer confirms that he is aware of this risk and accepts it, and that he will take all necessary precautions (in particular, protective tarpaulins). If the Customer wishes to avoid any inconvenience, he/she is responsible for parking his/her vehicle in the parking lot at the entrance to the establishment, if applicable, or directly in the spaces reserved for this purpose and located on the public highway.

b- Swimming pools, ponds and baths

In accordance with the opinion of the Conseil d’Etat (Section de l’Intérieur) no. 353 358 of January 26, 1993, supervision of pools is not compulsory, and bathing is at the user’s own risk. Parents must supervise their under-age children. Any accident or drowning occurring in the pools will be the sole responsibility of the user and/or his/her parents. Under no circumstances shall the Service Provider be held liable.

 

ARTICLE 10 – RIGHT OF WITHDRAWAL

Activities relating to the organization and sale of holidays or excursions on a specific date or at a specific time.

a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of article L221-28 of the French Consumer Code.

ARTICLE 11 – PROTECTION OF PERSONAL DATA

The Service Provider, as drafter of the present document, implements the processing of personal data.

which have as their legal basis :

• Or the legitimate interest pursued by the Service Provider when it pursues the following purposes:

– prospecting

– the management of the relationship with its customers and prospects,

– the organization, registration and invitation to events of the Service Provider,

– processing, execution, prospecting, production, management, monitoring of customer requests and files,

– drafting of acts on behalf of its clients.

• or to comply with legal and regulatory obligations when it implements processing having

to achieve :

– prevention of money laundering and terrorist financing and the fight against corruption,

– invoicing,

– accountability.

The Service Provider only keeps the data for the time necessary for the operations for which they were collected and in compliance with the regulations in force.

In this regard, customer data is kept for the duration of the contractual relationship plus 3 years for the purposes of animation and prospecting, without prejudice to retention obligations or limitation periods.

With regard to the prevention of money laundering and the financing of terrorism, the data are kept for 5 years after the end of the relationship with the Service Provider. In terms of accounting, they are kept for 10 years from the end of the accounting year.

Prospects data are kept for a period of 3 years if no participation or registration in the events of the Service Provider has taken place.

The data processed are intended for authorized persons of the Service Provider.

Under the conditions defined by the Data Protection Act and the European data protection regulations, individuals have the right to access data concerning them, rectification, interrogation, limitation, portability, ‘erasure.

The persons concerned by the processing implemented also have the right to oppose at any time, for reasons relating to their particular situation, to the processing of personal data having as a legal basis the legitimate interest of the Service Provider, as well as a right of opposition to commercial prospecting.

They also have the right to define general and specific directives defining the way in which they intend to exercise, after their death, the rights mentioned above.

– by e-mail to the following address: dpo@grouperomanee.com

or by post to the following address: ROMANEE

91 Cours Lafayette – 69006 LYON

– Data subjects have the right to lodge a complaint with the CNIL.

ARTICLE 12 – INTELLECTUAL PROPERTY

The content of the www.grouperomanee.com website is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.

Any reproduction, distribution, total or partial use of this content is strictly prohibited and is liable to constitute an offense of counterfeiting.

In addition, the Service Provider remains the owner of all intellectual property rights on the photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Customer’s request) with a view to providing the Services to the Customer. The Customer is therefore prohibited from reproducing or exploiting the said studies, drawings, models and prototypes, etc., without the express, written and prior authorization of the Service Provider, which may be subject to a financial consideration.

The same applies to names, logos or more broadly any graphic or text representation belonging to the Service Provider or used and distributed by him.

ARTICLE 13 – APPLICABLE LAW – LANGUAGE

These General Conditions of Sale and the operations resulting from them are governed and subject to French law.

These General Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.

ARTICLE 14 – DISPUTES

All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, interpretation, execution, termination, consequences and consequences and which could not have been be resolved between the Service Provider and the Customer will be submitted to the competent courts under the conditions of common law.

The Client is informed that he may in any event have recourse, in the event of a dispute, to a conventional mediation procedure or any other alternative mode of dispute settlement.

In accordance with the provisions of the French Consumer Code concerning “the mediation process for consumer disputes”, the customer has the right to have free recourse to the mediation service for consumer disputes offered by ROMANEE :

The “consumer law” mediator thus proposed is CM2C (currently being validated by the CECMC).

This mediation system can be reached electronically at https://cm2c.net or by post.

CM2C – 14 rue Saint Jean 75017 PARIS.

ARTICLE 15 – PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE

The Customer acknowledges that, prior to placing an Order, he/she has been provided, in a legible and comprehensible manner, with the present General Terms and Conditions of Sale and with all the information and details referred to in articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required in application of the decree of October 22, 2008 relating to the information

of the consumer on the characteristics of rental accommodation in open-air hotels and in particular :

– the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;

– the price of the Services and related costs;

– information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if not obvious from the context;

– information on legal and contractual warranties and how they apply; the functionalities of digital content and, where applicable, its interoperability;

– the possibility of resorting to conventional mediation in the event of a dispute ;

– information on termination and other important contractual terms.

The fact that a natural person (or legal entity) places an order on the www.grouperomanee.com website implies full acceptance of these General Terms and Conditions of Sale, which is expressly recognized by the Customer, who notably waives the right to invoke any contradictory document, which would be unenforceable against the Service Provider.